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Technology has shaped consumer expectations in recent years, particularly as smartphones continue to evolve and digital tools become a more integral part of our daily lives. People manage and execute many of their day-to-day activities online – whether on their phones or on a laptop or other device. With markedly increased remote interaction during the pandemic, legal services consumers will expect similar connection to and engagement with law firms in 2021 and beyond. In keeping… Continue Reading How Law Firms Can Manage Changing Consumer Expectations